Frequently Asked Questions
Everything you need to know about our handcrafted heritage jewelry.
What materials are used in Azza Fahmy jewelry?
Our pieces are handcrafted using a signature mix of 18kt gold and sterling silver, often adorned with precious and semi-precious stones, keeping traditional Egyptian techniques alive.
Do you offer international shipping?
Yes, we ship worldwide via premium couriers like DHL. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How should I care for my jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store each piece in its original pouch to prevent scratching and oxidation.
Can I request a custom size for a ring or bracelet?
We offer resizing services for many of our designs. Please contact our customer service team or visit one of our boutiques with your specific measurements for assistance.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are in their original condition and packaging. Please note that custom-made or engraved pieces are final sale.
Do you provide a warranty on your products?
Every Azza Fahmy piece comes with a lifetime authenticity guarantee and a one-year warranty covering manufacturing defects from the date of purchase.