Returns & Exchanges

At Azza Fahmy Jewellery, we want you to cherish your handcrafted pieces. If you are not entirely satisfied with your purchase, you may return or exchange eligible items within 14 days of delivery provided they are in their original, unworn condition with all security tags intact.

1

Initiate Your Request

Contact our dedicated Customer Care team or visit our online portal to provide your order number and the reason for your return.

2

Secure Packaging

Place the jewellery back in its original luxury branded box and ensure it is safely packed inside the transit outer packaging to prevent damage.

3

Complimentary Collection

Once your request is approved, we will arrange for a secure courier to collect the package from your specified address at a time convenient for you.

4

Quality Review and Refund

Upon receipt, our master artisans will inspect the piece for quality assurance before we process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing